Resetting a Dell TB16 Thunderbolt dockPosted: March 11, 2019
I have a TB16 Thunderbolt dock to act as a hub for my screens, internet, camera, and so on.
This afternoon I came back from a meeting and my computer was hibernating and the doc was dead: no power light, no light on the thunderbolt cable, no response to commands, and no screen, sound, or internet pass through.
Looked through the Dell troubleshooting guide and found nothing.
In a chat with a tech, they told me how to reset the dock (I don’t see this anywhere obvious on the Dell site):
- Unplug the dock from power and from the computer
- Hold the power button on the dock down for 45 seconds
- plug everything back in
- power up.